FREQUENTLY ASKED QUESTIONS

DO I HAVE TO DO ANYTHING TO PREPARE FOR MY COLOUR SERVICE?


It's best if you arrive with your hair clean, dry and ready to go. If you use root cover up sticks, hair mascaras or hair powders, we recommend that you avoid using them the day of your colour service with us. Please note that if you arrive with extra dirty hair, your stylist may have to wash and dry your hair for an additional charge to prepare it for your colour service.




WHAT DO I NEED TO DO TO LOOK AFTER MY NEW HAIR?


Do not wash your hair for at least 48 hours after a colour service. Please do not use drug store or grocery store hair products on your new hair colour, keratin treatment or extensions. Using drug store products will affect the quality and longevity of your hair service. Drug store shampoos (even ones that claim to be natural or sulphate-free) contain cheaper, harsher cleansing agents than professional salon shampoos that will strip your colour or keratin treatment. Drug store styling products contain higher quantities of alcohol which will strip your colour and cause your hair to feel dry and dull. We recommend using professional salon products for the best results.

Use cool water to wash your hair and keeping your hot tools (i.e. flat iron, curling iron) at no hotter than 350 degrees to prevent your hair colour from fading. Hot water and direct heat from hot tools will cause your hair colour to fade rapidly.




I'M UNHAPPY WITH MY NEW HAIR. WHAT SHOULD I DO?


If you are dissatisfied with anything about your hair or your experience with us, please contact management by email or phone as soon as possible or by no later than two weeks from your service.

If it has been longer than two weeks since your hair service, more time and product may be required to accommodate any changes. If it has been more than 2 weeks since your hair service, a charge may apply for any changes. If you have changed your mind about your new hair colour, charges will apply to return it back to your original hair colour.

We care about our clients and are here to help you in any way we can before, during and after your hair service.




DO I HAVE TO DO ANYTHING TO PREPARE FOR MY STYLING SERVICE?


Please wash your hair the night before your appointment to guarantee great long-lasting results. If you want clip in extensions installed as part of your styling service, please let us know at the time of booking. Please ensure that your clip in extensions have been shampooed and that they are clean, dry and free of any products when you arrive for your appointment.




WHAT IF I HAVE ALLERGIES OR SENSITIVITIES TO CERTAIN INGREDIENTS OR PRODUCTS?


Please advise us of any allergies or sensitivities you may have at the time of booking. It is necessary that we learn about your allergies and sensitivities prior to your hair service to ensure we are well prepared with products that won't cause you to have a reaction.




WHAT SORT OF BEVERAGES DO YOU SERVE?


We serve Hoochy Booch Kombucha, La Croix sparkling water, Kangen Alkaline Water, freshly ground Salt Spring Island coffee and an assortment of black, green and herbal teas. We also stock cream, milk, almond milk, sugar and stevia.




WHAT IF I GET HUNGRY DURING MY SERVICE?


We provide complimentary granola bars and fruit bars if you feel hungry for a snack during your service. If you need a meal during your hair service, please feel free to ask us about ordering lunch or dinner for you. We'd love to recommend our favourite places to you!




IS IT OK IF I BRING MY LAPTOP AND DO SOME WORK WHILE I'M HAVING MY HAIR DONE?


Absolutely! We also have free WIFI for you.




I'M UNSURE ABOUT WHAT HAIR COLOUR I WANT. CAN YOUR STYLISTS HELP ME DECIDE?


We offer free 15 minute consultations and strongly recommend them for first time colour clients. We recommend finding images of hair colours you like on Google, Instagram or Pinterest as this will help give your stylist a good idea of what you like. Your first consultation with us prior to your first hair service is free. Any additional consultations are subject to a $50 service charge. Colour Consultations must be booked with the stylist performing your colour service unless special arrangements have been made by your stylist.




CAN I BOOK AN APPOINTMENT AND DECIDE WHAT I WANT LATER?


It is necessary to know what you'd like before booking in so we can ensure that we have enough time booked in for you. If you're unsure and need some help, please book in for a free Colour Consultation to meet and chat with one of our stylists.




DO YOU OFFER COMPLIMENTARY BANG TRIMS & NECK CLEAN UPS?


We offer complimentary bang trims to returning clients within one month (4 weeks) from their last haircut with us. We offer complimentary neck clean ups to returning barber cut clients within two weeks from their last haircut with us. We prefer that complimentary bang trims and neck clean ups be booked with the stylist you saw most recently for your haircut.




IF I CUT OFF ALL MY HAIR, CAN YOU DONATE IT FOR ME?


Absolutely! We donate all hair donations to Wigs for Kids BC. The ponytail you donate must be at least 8 inches long and must not be coloured or permed (highlighted is ok).

If this is something you'd like to do, we'll happily provide you with a complimentary deep conditioning treatment to thank you for your generosity!

When booking in for your hair donation haircut, please mention that you'd like to donate your hair in the notes and select the haircut service that best describes your current length of hair to allow enough time for your stylist. Example: if your hair falls to the middle of your back and you want to cut it off into a pixie cut, please select Long Haircut as your service.




DO I HAVE TO HAVE A PHOTO TAKEN OF MY NEW HAIR?


This is absolutely up to you! Your stylist may want to take a photo of your hair for their portfolio, Facebook and Instagram page. If you are not comfortable with this, please do not be afraid to decline having your photo taken. We respect you, your preferences and your comfort levels.




WHAT IS YOUR CANCELLATION POLICY AND YOUR POLICY FOR COLOUR BOOKING DEPOSITS


We require a $50 deposit paid in advance for colour and keratin smoothing treatment services. This can be e-transferred to us or paid in person using cash, debit or credit card. The deposit will be deducted from your total once you've had your hair service. We will happily refund your deposit should you need to cancel your appointment so long as you provide us with at least 24 hours notice for all hair appointments.

We also understand that emergencies can happen. If you need to cancel on short notice due to an emergency, please call or email us to assist you. If you are sick, please contact us to cancel or reschedule your appointment. Giving us a quick call to cancel is very much appreciated as it can help us quickly fill your stylist's empty appointment time with another client.

Please note that if you no show for your appointment without a phone call or email to let us know you cannot make it, we reserve the right to request a 50% pre-paid deposit for future services or to decline booking you for future services.




WHERE CAN I PARK?


We recommend parking along Seymour Street for shorter appointments (2 hours or less).

For appointments longer than 2 hours, the most affordable paid parking lots near us are located across from the Hudson's Bay on Seymour Street at Dunsmuir Street or across from Malone's at Seymour Street and West Pender Street




CAN MY FRIEND COME WITH ME WHILE I'M GETTING MY HAIR DONE?


Friends and visitors are welcome to visit you during your appointment. We also love when friends and family members get their hair done together!

If the salon is busy and your friend/visitor is not having a service done themselves, for everyone's safety, we may have to ask your visitor to wait for you in our waiting area if they are visiting for extended periods of time. We work with sharp objects that pose as a safety hazard when our working area is too crowded along with professional colour and lighteners that can permanently damage clothing.




DO YOU OFFER COLOUR SERVICES FOR CHILDREN OR TEENAGERS?


If you are under the age of 18, we require a free in-person colour consultation with your parent or guardian present as well as signed permission from your parent or guardian before performing any colour or chemical services on your hair.




WHY CAN'T I HAVE BLONDE/SILVER/PLATINUM/PASTEL/ASHY COLOUR IN ONE SESSION?


We are about the health and integrity of your hair and will not do anything to severely compromise it. Depending on your starting level (i.e. you desired hair colour. Please have clear realistic expectations with your hair and understand that your it is your stylist's duty to protect the health of your hair.

If a client's hair colour requests and expectations are unrealistic and unreasonable, we reserve the right to refuse service.




WHAT ARE YOUR SAFETY AND SECURITY POLICIES?


We're committed to providing a safe environment for our guests and our team. Our salon is a welcoming safe space for all walks of life. We do not tolerate harassment, abuse or discrimination of any kind. We reserve the right to refuse services to anyone who makes our guests or our team feel unsafe due to discrimination, harassment or abuse.




WHAT HAPPENS IF I MISS AN APPOINTMENT?


We have a 24 hour cancellation policy. While we understand emergencies happen, we kindly request that our clients call or email us immediately should they learn they are not able to make their appointment. This gives us the opportunity to fill the cancellation so your stylist does not lose out on income. Should you miss an appointment without providing us any notice or providing us with a reason, we reserve the right to request a 50% deposit for future bookings or to place you on a same day walk-in basis. In some situations, we reserve the right to decline booking you for future services.

Should you miss multiple appointments without notice or reason, we reserve the right to decline booking you for future services.





QUESTIONS?
PLEASE CALL US OR EMAIL US
OUR TEAM IS HAPPY TO ASSIST YOU!
WE ARE HAPPY TO ASSIST YOU!

 APPOINTMENT HOURS

MONDAY - FRIDAY 11:00 - 7:00 SATURDAY 10:00 - 6:00

SUNDAY 1200 - 6:00 

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